I am truly fortunate that Dr. Valentine has worked with me and my family for the past several years. She approaches her work with kindness and compassion, and is incredibly knowledgeable.
My primary experience with her revolves around the care of my elderly and somewhat cantankerous grandfather. He required oxygen but resisted using it when he left the house. Dr. Valentine stepped in using tremendous tact, explaining the importance of the oxygen in way that he understood. My grandfather eventually conceded that it was important, but that it was too heavy for him, and that was why he wasn’t bringing it with him outside the house. Dr. Valentine called the oxygen service and worked with them to provide smaller tanks that he was comfortable carrying with him. Dr. Valentine was truly exceptional with my grandfather. She has a wonderful demeanor and takes the time to explain all the medical speak in a way that makes sense.
Dr. Valentine has also helped me personally to simply navigating the medical space. I had an issue with my tonsils, and my primary doctor’s office was going to fax paperwork to my insurance company to approve me seeing an Ear Nose and Throat (ENT) specialist. However, after seven business days, the ENT office hadn’t received approval for me to book an appointment, and I thought my insurance company simply hadn’t approved it yet. Dr. Valentine recommended calling my primary doctor’s office to see what the status was on the approval. It turned out that my insurance company had approved me seeing the ENT doctor, and my primary doctor had faxed the approval to the ENT, but the fax had gotten lost somewhere. I’d probably still be waiting for the insurance company to approve it without the troubleshooting of Dr. Valentine! After this whole escapade, I made my appointment at the ENT and received some paperwork with approval details. Dr. Valentine looked over them and explained that my appointment was so far out that the insurance approval wouldn’t be valid anymore when the appointment came around. I then called the office and moved my appointment sooner. Dr. Valentine has made this process so much easier. She sees the little things, and it’s so nice having someone in my corner.